Application Management Services

Leader in Application Management Services

We help the corporate world to reinvent itself, by introducing new operational management models, adding value through greater flexibility, speed and efficiency in the development and support of next generation applications. By adopting swift development methods, what in the past could take months to deliver may now take just a few minutes to implement. What tomorrow's organisations are looking for today is a swift approach to the development and maintenance of their applications, through a Smart Digital transformation, keeping up with the fast pace of an ever-changing market, seeking to enhance their relationship with their customers.

Today, Softinsa and the IBM group prove to have an unprecedented capacity in the corporate market, being leaders in the provision of Application and Infrastructure Management Services. With over 900 highly qualified and specialised consultants, from Lisbon, Porto, Tomar, Viseu and Fundão, we are able to satisfy the most demanding requirements, at very competitive prices, quickly and with high quality.

Como fazemos

Multidisciplinary teams geared towards technology and different activity sectors

We offer a high degree of flexibility and dynamism in the best response to our customers' technical and business requirements, thanks to the experience accumulated in other AMS projects in Portugal, as well as through the use of best practices and international experiences as part of the IBM group. Considering the enormous diversity of the customers we work with, we are able to offer multidisciplinary teams geared towards technology and different sectors of activity. This way, we are able to provide new customers, not only with the sharing of technological experiences, but also with all the business knowledge acquired over our many years of activity. With the necessary agility not to create disruptions in application support, we contribute with all the best methodologies and tools, allowing for shorter intervention times, and greater rigour in the quality of the services we provide.

Lower Operating Costs

Ensure a more intelligent and efficient management, with low TCO, by using cognitive automation tools, and always following the best security practices.

Improve flexibility, feedback and user experience

Development of new features bringing greater modernisation to "legacy" applications, preparing them for tomorrow's needs.

Greater speed and growth

Increase the speed and innovation of application development, reducing costs and maintenance needs, promoting growth through Digital reinvention.

Minimal Organisational Risk

Based on a very solid project management model, governance model and change management, together with IBM's capacity and experience in integrating other partners in its teams, we work with our customers to identify critical professionals and suppliers who, thanks to their knowledge of the applications, allow for a less disruptive transition period and knowledge transfer.

Multidisciplinary Team

We individually select the professionals that best suit the technical requirements of the project, as well as the customer's culture and way of working. A multidisciplinary team with an extensive experience in application management services, processes/methods and solid project management skills that minimise risks to the customer, especially in Transition and Transformation.

Transformational Approach

We use the industry's best methodological practices and an innovation basis as key elements to transform the current service model into a service level management, performance and KPI supported model.


Uma oferta integrada

Os nossos serviços


Application Development and Management (ADM)

  • Develop new information systems and integration of complex systems
  • Consultancy services and implementation of integrated IT solutions
  • Integrated E2E IT solutions, involving software, hardware, infrastructure and application services

Application Maintenance Services (AMS)

  • Maintenance and operation of customers’ applications portfolio (24×365)
  • Management based on Service Level Agreements (ANS)
  • Service performed under incident or work orders
  • Corrective and preventive maintenance of legacy applications